The Career Foundation

About The Career Foundation

About The Career FoundationWelcome to The Career Foundation!  We are a results-oriented non-profit organization and registered charity (reg. #12265 9048RR 0001) that has been serving people across the Greater Toronto Area successfully since 1988.  

As a Service Excellence Organization, we are committed to providing the highest quality service possible to ensure that our job seeker clients and our employer partners reach their goals.

Our programs and services include job search, placement and HR solutions for employers.

 

Our Mission

Our mission is to link the resources of private sector companies, education and government to help all members of the community make the transition into employment.

 

 

Our Vision

To be a world class leader in human and workforce development

 

 

Our Core Values

Exceptional Customer Service

Always Exceed Goals

Operate Like A Business

Transparency

Being Purpose Centered

Being Professional

 

CUSTOMER SERVICE CHARTER

 

Customer Service Promise:

Our customers are our clients, employers, funders and the communities that we serve.  At The Career Foundation we strive for unparalleled customer service and 100 % client satisfaction.  We are committed to ensuring that a diverse group of qualified staff are hired and trained to deliver high caliber services that are relevant to the current labour market and community needs.  Each customer served by The Career Foundation can expect to be treated with the utmost respect.   As a customer centered organization, we believe in adopting a flexible approach, where possible, in order to meet the unique needs of each customer we encounter. 

Client Confidentiality:

We do everything possible to ensure complete confidentiality for every customer we meet with.  All steps are taken to protect confidential information.  Regardless of the program taken, all customers will be given a ‘Consent to Release Information’ form outlining steps taken to protect privacy.

Hours of Operation & Speed of Service:

The Career Foundation delivers service at multiple locations.  Generally, our offices are open from 8:30 a.m. to 4:30 p.m. Monday through Friday however extended hours are in effect at some sites.  Specific program hours are posted at each location and on our website.  The Career Foundation is committed to ensuring timely access to our services and in most cases immediate appointments can be made. Even during peak periods, we will ensure that appointments with our Employment Centres are provided within 10 business days.

Agency Response Time:

Effective communication strategies are paramount due to the volume of calls and e-mails we receive while collaborating with many community partners and funder representatives to coordinate services for numerous individuals, groups and employers.   All of our customers are assured quick response times.  It is our policy to respond to all inquiries by no later than the end of the following business day.  All staff members will indicate on voicemail and e-mail if they are away from the office.  In the event that a staff member is away from the office, the inquiry will be answered upon their return OR a customer calling regarding an urgent matter can speak to our receptionist who can arrange for another team member to provide assistance.

Office Environments & Resources:

It is The Career Foundation’s policy to ensure that services are delivered to customers in office spaces that are safe, accessible, clean, welcoming, comfortable, professional and conducive to having private, uninterrupted sessions with customers.   The Career Foundation is committed to ensuring that all resources including assessment tools, books, training and labour market information are relevant and up to date and that all technical equipment is continuously upgraded and in working order.

Customer Feedback:

The Career Foundation regularly utilizes evaluation surveys completed in writing or over the telephone to obtain customer feedback pertaining to all services delivered.  Feedback can also be shared with any level of our organization at any time. All customer input is reviewed, tracked and measured.   Our customers need to know that even complaints are welcome at The Career Foundation as they give us opportunities to improve.   Some of our most innovative strategies have been developed as a result of our customers sharing ideas! If you would like to share your feedback with us electronically, please send your e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.

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